FAQ

🛒 Orders & Payments

Q1: How do I place an order?
A: Simply browse our website, add items to your cart, and complete checkout using our secure payment system.

Q2: What payment methods do you accept?
A: We accept payments through secure third-party payment providers. Your payment information is never stored on our servers.

Q3: Can I cancel my order?
A: Orders can only be canceled before shipment. Once an order has shipped, it must follow our return policy.

🚚 Shipping

Q4: Do you offer free shipping?
A: Yes. We offer free shipping on all orders within the United States.

Q5: Do you ship internationally?
A: No. Catch Shop currently ships only within the U.S.

Q6: How long does delivery take?
A:

• Processing time: 3–4 business days

• Shipping time: 5–6 business days

🔁 Returns, Exchanges & Refunds

Q7: What is your return policy?
A: We accept returns within 7 days of receiving your order.

Q8: How long do I have to exchange an item?
A: Exchanges are accepted within 10 days of delivery.

Q9: When will I receive my refund?
A: Refunds are processed within 5–10 business days after the returned item has been approved.

Q10: What condition must items be returned in?
A: Items must be unused, undamaged, and returned in their original packaging.

📦 Products & Issues

Q11: What if I receive a damaged or incorrect item?
A: Please contact us immediately with photos and your order number so we can assist you.

Q12: Are product images accurate?
A: We strive for accuracy, but minor differences may occur due to lighting or screen settings.

📞 Customer Support

Q13: How can I contact customer service?
A: You can reach us by phone or email listed on our Contact Us page.

Q14: How long does it take to get a response?
A: We typically respond within 24–48 business hours.